Once your order has been processed, you will receive an e-mail to confirm your items have been shipped. This secondary email will contain a UPS�� Tracking number which you can use to find the location of your order at any time.
All orders are shipped via UPS© Ground unless selected otherwise.
Time estimations on shipping methods indicate when you should receive an order once it has been processed at our offices, not when an order has been placed. Processing time varies.
Below are our shipping rates:
UPS GROUND: $5.00FREE for orders $49.99 and over!
UPS 3 DAY SELECT: $10.00
UPS 2ND DAY AIR*: $15.00
UPS NEXT DAY AIR*:$25.00
*Indicates actual shipping time and can not be guaranteed for Next or 2nd day delivery. Please refer to your UPS tracking number for expected delivery date.
All orders are shipped from New York. To ensure you select the most convenient shipping method for your order, please view the transit map on our main shipping page.
In the event you need to return your item(s) please carefully follow the instructions below to ensure the return process is as easy as possible:
In the event you need to return your item(s) please carefully follow the instructions below to ensure the return process is as easy as possible:When shipping your item(s) back to us for a return, please fill out the Return Form enclosed with your invoice. Allow 3-4 business days from when your return is received and processed for your refund to be credited to your account.
You may use any shipping method that is most convenient for you. We strongly recommend using a carrier that provides a tracking number (such as: UPS, Fed Ex or USPS) to ensure your return arrives safely to us. We are not responsible for lost packages.
All returns must be made within 30 days from the date your order is received.
The Following Items are FINAL SALE and are ineligible for return:
All in-store returns MUST be accompanied by a shipping invoice and the original form of payment used. We WILL NOT process any returns without these items.
Currently, we do not offer exchanges for online purchases:In the event an exchange is necessary, we ask that you Re-Order your item online to ensure you receive the correct product. Because we are constantly updating our inventory we may not have your item(s) online. If this occurs you may stop by one of our stores and make a product exchange.
Below are the guidelines regarding in-store exchanges: